Contact Us / Shipping + Returns
QUESTIONS OR CONCERNS?
Click on our chat window on the bottom right and someone should be with you shortly. You can also shoot us an email at email@example.com
Please note that delivery dates are provided by the courier, which can be subject to change. Please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.
All orders placed Monday - Friday before 3PM PST are shipped same day.
Any orders placed after 3PM PST will be shipped on the following business day. Shipping is done via USPS or UPS. We offer USPS Priority Mail, USPS Priority Express and UPS for expedited service.
Notice of Shipment emails with tracking number are sent once your order is processed. Allow up to 24 hours for USPS to update the tracking number in their system.
If you receive a product from us that appears to be damaged or defective, contact us immediately at firstname.lastname@example.org. We will gladly exchange damaged orders reported within 48 hours of delivery. Please include photos of the damaged product.
Discount codes may not be combined with other discount offers or promotions. Discount will be applied before shipping, handling, and tax. Some exclusions may apply. Offer may not be applied to previous purchases.
REFUNDS & EXCHANGES
To protect the integrity of the products in our warehouse, we do not accept returns or exchanges. Products that have left our warehouse cannot be accepted back, as this may compromise the quality of our stock and possibly lead to distribution of counterfeit products. Like this, we ensure that all products in our stock are authentic and of the highest possible quality.